12 month non commercial warranty on all furniture, lighting and homewares. We do not accept liability for wear and tear, nor breakages after product use.
Will be replaced once returned to Shop Charlies Interiors. If the same item is not available a credit will be issued, this can be used towards the next order or a similar product but must be used within 12 months from date of issue. No credit will be given on freight. Replacement item(s) will be delivered to the original address supplied by the purchaser. N.B. In the event of an item to be deemed faulty Shop Charlies Interiors will try to rectify any problem where a replacement is not available. Please contact our team to discuss and facilitate an alternative or solution for you.
Shop Charlies Interiors will not accept liability for any breakage or damage to goods, which have been moved from the original delivery point or while in transit, images are required for assessment. All original packaging must be retained. Charlies Interiors does not accept liability for damage to goods during delivery.
Finishes, colour and sizes may vary due to the character of the product. We accept NO responsibility for the return or refund due to these variations. Please check with the store or sales team if this is vital to your project.
RETURN POLICY RETAIL
Refund of goods in our fashion collections are accepted within 10 days of purchase through our ecommerce store only. Products must be sent back with your receipt of purchase and must be in original packaging, all tags intact, unused, unwashed and in original condition. No returns, refunds or exchanges will be accepted on sale items. We do not refund for change of mind for instore purchases, a credit note will be issued for instore returns. All freight costs incurred are to be paid by the purchaser, no returns will be accepted on sale items so please choose carefully. Deposits taken for back orders are non-refundable.
All other products are returnable for an exchange or credit note in store only.